Polityka prywatności

At EterLove, operated by Speciava LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, use our services, or communicate with us.

This Privacy Policy applies to personal information collected through eterlove.shop and related customer communications.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following types of personal information:

  • Contact Information, such as your name, email address, phone number, billing address, and shipping address;

  • Order Information, such as products viewed, added to cart, purchased, returned, replaced, refunded, or cancelled where applicable;

  • Payment-Related Information, such as billing details, transaction information, payment confirmation, and payment status. Full payment card information is processed by our payment service providers, and we do not store full credit card or debit card numbers;

  • Account Information, such as account preferences and account settings, if you create an account on our website;

  • Communication Information, such as messages you send to us by email, contact form, or customer support;

  • Device and Technical Information, such as IP address, browser type, device type, network connection, cookie identifiers, and similar technical data;

  • Usage Information, such as browsing behavior, website interactions, pages viewed, products viewed, and activity on our website.

We do not intentionally collect sensitive personal information unless it is necessary to provide our services, required by law, or voluntarily provided by you.

How We Collect Information

We may collect personal information in the following ways:

  • Directly from you when you place an order, contact us, create an account, sign up for communications, or otherwise provide information to us;

  • Automatically through cookies, pixels, analytics tools, and similar technologies when you browse or use our website;

  • From service providers that help us operate our website, process payments, fulfill orders, provide customer support, prevent fraud, or analyze website performance;

  • From advertising, analytics, or marketing partners where permitted by applicable law.

How We Use Your Information

We may use your personal information for the following purposes:

  • to process and fulfill orders;

  • to process payments, refunds, returns, replacements, or cancellations where applicable;

  • to provide customer service and respond to inquiries;

  • to send order confirmations, shipping notifications, delivery updates, and service-related communications;

  • to improve our website, products, services, and customer experience;

  • to detect, prevent, and investigate fraud, abuse, unauthorized activity, or security issues;

  • to send promotional or marketing communications where permitted by law;

  • to support advertising, measurement, and remarketing efforts where permitted by law, but we do not use your personal information or images in advertising without your consent where required by applicable law;

  • to comply with legal obligations and enforce our terms, policies, and agreements.

How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:

  • Shopify, which powers our online store;

  • payment processors and payment service providers that securely process transactions;

  • shipping, logistics, and fulfillment partners that help deliver your orders;

  • technology, analytics, fraud prevention, and customer support providers that help us operate and improve our website and services;

  • email, marketing, and advertising partners where permitted by applicable law;

  • legal, regulatory, or government authorities when required to comply with applicable laws, legal requests, or to protect our rights.

We do not sell your contact information.

Depending on your location and applicable privacy laws, certain sharing of information for advertising, analytics, or marketing purposes may be considered a “sale,” “sharing,” or use for “targeted advertising.” Where applicable, you may have the right to opt out of these uses by contacting us using the details below.

Shopify and Third-Party Services

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you. Information submitted through our website may be processed by Shopify and by third-party service providers that support store functionality, payments, analytics, advertising, fraud prevention, and fulfillment.

To learn more about how Shopify processes personal information, please review Shopify’s Privacy Policy.

Our website may also contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third-party websites or services.

If you have questions or requests regarding personal information collected through our store, please contact EterLove / Speciava LLC using the contact details below. Shopify may process personal information as a service provider or processor for our store, but customer privacy requests related to purchases from our store should generally be directed to us.

Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

  • keep our website functioning properly;

  • remember your preferences;

  • analyze website traffic and performance;

  • understand how visitors interact with our website;

  • improve your browsing and shopping experience;

  • support advertising, measurement, and remarketing efforts.

You may be able to manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

Marketing Communications

We may send promotional emails or other marketing communications where permitted by law. You can opt out of marketing emails at any time by clicking the unsubscribe link included in our marketing emails.

Even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, transactions, shipping updates, returns, refunds, or customer service requests.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • provide our services;

  • fulfill transactions and customer requests;

  • maintain business and transaction records;

  • comply with legal, tax, accounting, and regulatory obligations;

  • resolve disputes;

  • prevent fraud and abuse;

  • enforce our agreements, terms, and policies.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

Payment transactions are processed through secure third-party payment service providers. We do not store full credit card or debit card numbers on our own systems.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can review the request and delete the information where appropriate.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • request access to your personal information;

  • request correction of inaccurate personal information;

  • request deletion of your personal information;

  • request a copy of your personal information;

  • opt out of certain advertising-related data uses, where applicable;

  • withdraw consent where processing is based on consent and withdrawal is permitted by law.

If you would like to exercise any applicable privacy rights, please contact us using the contact details below. We may need to verify your identity before processing your request.You may also designate an authorized agent to submit a privacy request on your behalf where permitted by applicable law. We may request information needed to verify the request and the agent’s authority.

We will review and respond to privacy requests as required by applicable law.

International Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country or region of residence, including the United States and other countries where our service providers operate.

Where required by applicable law, we take appropriate steps designed to protect personal information involved in international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we make changes, we will post the revised version on this page and update the “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise any privacy rights available to you, please contact us:

EterLove / Speciava LLC
Email: support@eterlove.shop
Phone: +1 (213) 925-9799
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

Customer Support Hours:
Monday to Friday, 9:00 AM to 6:00 PM Pacific Time (PT), excluding public holidays.