Versand

Last Updated: July 25, 2025

Thank you for shopping with EterLove™. This Shipping Policy explains how orders are processed, shipped, and delivered. Please review it carefully before placing your order.

1. Delivery Area

We currently ship to supported destinations in select countries and regions.

Shipping availability may vary depending on logistics coverage, local regulations, and delivery accessibility. If we are unable to ship to your location after your order is placed, we will contact you promptly.

2. Order Processing

Orders are processed on business days, Monday through Friday.

Orders placed on weekends or public holidays will begin processing on the next business day.

3. Processing Time

Please allow 1-2 business days for order verification, quality inspection, packaging, and carrier handoff.

Please note that processing time is separate from shipping time.

4. Shipping Time

We offer Standard Free Shipping for eligible orders.

Estimated Shipping Time: 5-9 business days

Total Estimated Delivery Time: Most orders are delivered within 6-11 business days, including both processing and shipping time.

Please note that all shipping timeframes are estimates only and may be affected by customs procedures, carrier delays, weather conditions, holidays, or other factors beyond our control.

5. Shipping Cost

We offer free standard shipping on eligible orders.

No additional standard shipping charges will be applied at checkout for qualifying orders.

6. Taxes, Duties, and Import Fees

For most supported orders, applicable taxes are included in the displayed price.

In most cases, customers will not be required to pay additional customs duties or import taxes upon delivery. However, exceptions may apply depending on local regulations, customs requirements, or carrier policies.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow a few business days for tracking updates to appear after shipment confirmation.

8. Split Shipments

If your order contains multiple items, it may be shipped in separate packages depending on product availability, warehouse arrangement, or shipping efficiency.

If this happens, you may receive separate shipping confirmation emails and tracking numbers for each package.

9. Order Modifications

If you need to modify your order details, including shipping information, product selection, quantity, or other order-related information, please contact us as soon as possible after placing your order.

While we will do our best to accommodate your request, we cannot guarantee changes once the order has entered processing or fulfillment.

10. Delays and Delivery Exceptions

All shipping and delivery timeframes are estimates and are not guaranteed.

Delays may occur due to factors beyond our control, including but not limited to:

• customs inspections or clearance procedures
• carrier transportation delays
• weather disruptions
• local delivery limitations
• peak season volume or public holidays

We appreciate your patience and understanding in such situations.

11. Lost Packages and Delivery Issues

If you believe your package is lost in transit, delayed abnormally, or has not shown tracking updates for an extended period, please contact our support team. We will review the shipment status and, where appropriate, assist in opening an investigation with the carrier.

Please note that we are not responsible for failed delivery or returned shipments caused by incorrect or incomplete shipping information provided by the customer.

If a package is marked as delivered but cannot be located, please contact us promptly. While we cannot guarantee compensation for packages lost or stolen after confirmed delivery, we will do our best to assist you in working with the carrier.

12. Contact Us

If you have any questions regarding shipping, please contact us:

EterLove
Email: support@eterlove.shop
Email: info@eterlove.shop
Phone: +1 (213) 925-9799