When purchasing online using your credit card, all of your information is entered into an SSlsecure web page, Your information is then SSL-encrypted and sent directly to our credit cardprovider's network (shopify Payment), where your card and transaction are authorized and approved. Yourcredit card information is not stored on our servers.

Your credit card will be charged at the time of order placement.

Promotion and discount codes cannot be used in conjunction with other promotions and discountsunless stated otherwise.

We will email your tracking information as soon as your order has shipped. Usually, you willreceive the tracking number one day after we have shipped your order.

We reserve the right at any time after receipt of the order to accept or decline the order, or anyportion thereof, in our sole discretion, even after the Customer receives an order confirmation orafter the credit card has been authorized. lf the credit card has already been authorized for thepurchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed will be subject to a cancellation fee of 5%of the Total Price regardless of the time the order has been placed (even if it is just a second later)as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be canceled

We accept all major credit cards (VISA, Mastercard, AMEX, Apple Pay,) and PayPalpayments. We do not accept personal checks, money orders, direct bank transfers, debit cardpayments,or cash on delivery.

Please be advised that your shipping address cannot be revised after the order has beenprocessed or shipped. Kindly update your shipping address to your residential address instead ofyour vacation address as we do not know how long the destination's customs department will havethe package on hold.

We take appropriate measures to ensure that all orders are securely packaged and shipped through trusted logistics partners to promote safe and reliable delivery.

While we make every effort to ensure your order arrives in good condition, please note that delivery outcomes may be affected by factors beyond our control, such as carrier handling or customs inspections.

If your order arrives damaged or experiences delivery issues, please contact our support team, and we will assist you in resolving the matter in accordance with our policies.

📧 support@eterlove.shop

Orders are typically processed within 1–3 business days (Monday to Friday) after payment confirmation.

During peak periods, including high order volumes or holidays, processing may take up to 4 business days.

Please note that we do not process or ship orders on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. If you have not received tracking information within 5 business days after completing your payment, please contact us at:

📧 support@eterlove.shop

Orders are shipped using international standard shipping services through our trusted logistics partners.

Delivery times typically range between 7–15 business days from the date of shipment, depending on your location, customs clearance, and local carrier operations.

Please note that delivery times are estimates only and may vary due to factors beyond our control.

Estimated delivery times depend on your selected shipping method and destination.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. Please allow 24–48 hours for tracking details to become active after dispatch.

Delivery times are estimates only and may vary due to factors beyond our control, including customs clearance, local carrier operations, weather conditions, or peak shipping periods.

We are not responsible for delays caused by customs authorities in the destination country.

The prices displayed on our website are tax and customs included for most destinations.

In most cases, customers will not be required to pay additional customs duties or taxes upon delivery. However, customs regulations vary by country, and local authorities may impose additional charges that are beyond our control.

If any additional customs fees, duties, or taxes are required upon arrival, the customer is responsible for these charges.

Please note that if international trade regulations change or new tariffs are introduced after your order is placed, any resulting fees imposed by your country will be the responsibility of the customer.

If your item arrives damaged during shipping, please contact us within 30 days of delivery and provide your order number along with the reason for your return request.

All return requests are subject to review and approval by our customer support team. If approved, we will provide further instructions on how to proceed.

Returned items must be unused, in their original condition, and include all original packaging.

Please note that we do not accept returns for:

• Change of mind
  
• Items showing signs of wear or use
  
• Items designated as final sale
  

For a complete list of non-returnable items, please refer to our full Refund & Returns Policy.

Unless otherwise stated, all return shipping costs and any associated fees are the responsibility of the customer.

Original shipping fees (if applicable), customs duties, taxes, and any other miscellaneous charges are non-refundable.

Please ensure that returned items are securely packaged, as we are not responsible for items lost or damaged during return transit.

If you receive an item that is defective, damaged, incorrect, or missing, please contact us within 7 days of delivery.

To help us resolve the issue efficiently, please include the following in your message:

• Your order number
  
• Clear photos or videos of the item(s) received
  
• Images of the original packaging, if applicable
  

Once the issue has been reviewed and verified, we will determine the most appropriate solution, which may include a replacement or refund, depending on the situation.

We are committed to resolving all issues fairly and as quickly as possible.

📧 support@eterlove.shop

Once we receive your returned item, please allow 2–7 business days for the return to be inspected and processed.

You will receive a confirmation email once your return has been successfully processed and approved.

Please note that processing times may vary during peak periods or holidays.

All approved refunds will be issued to the original form of payment used at checkout.

If you paid by credit or debit card, refunds will be processed and sent to your card-issuing bank within 7–10 business days after we receive the returned item (if applicable) or approve your cancellation request.

Please note that the exact timing of when the refund appears in your account depends on your card issuer’s processing policies.

Haven’t Received Your Refund Yet?

If you have not seen the refund reflected in your account after the stated timeframe, please follow these steps:

1. Check with your bank or credit card provider to confirm pending refunds
   
2. Be aware that processing times may vary, and it can take additional days before the refund is officially posted
   

If you have any questions or need further assistance, feel free to contact our support team at:

📧 support@eterlove.shop