Privacy policy

Last updated: February 8, 2026

At EterLove™, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, use our services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following types of personal information:

  • Contact Information such as your name, email address, phone number, billing address, and shipping address
  • Payment Information such as payment method details, transaction information, and payment confirmation
  • Account Information such as login credentials, preferences, and account settings
  • Order Information such as products viewed, added to cart, purchased, returned, exchanged, or cancelled
  • Communication Information such as messages you send to us through email or customer support
  • Device and Technical Information such as IP address, browser type, device type, network connection, and unique identifiers
  • Usage Information such as browsing behavior, website interactions, and activity on our services

2. How We Collect Information

We may collect personal information in the following ways:

  • Directly from you when you place an order, contact us, sign up for communications, or otherwise provide information to us
  • Automatically through cookies, pixels, analytics tools, and similar technologies when you browse or use our website
  • From service providers who help us operate our website, process payments, fulfill orders, provide customer support, or analyze website performance
  • From partners or third parties where permitted by law

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfill orders
  • To provide customer service and respond to inquiries
  • To process payments, refunds, returns, exchanges, or cancellations
  • To improve our website, services, and customer experience
  • To send order updates, shipping notifications, and service-related communications
  • To send promotional or marketing communications where permitted by law
  • To detect, prevent, and investigate fraud, abuse, or unauthorized activity
  • To comply with legal obligations and enforce our policies

4. How We Share Your Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services, including:

  • Shopify, which powers our online store
  • Payment processors to securely process transactions
  • Shipping and fulfillment partners to deliver your orders
  • Technology, analytics, and support providers that help us operate and improve our website and services
  • Marketing and advertising partners, where permitted by law
  • Legal or regulatory authorities when required to comply with applicable laws or valid legal requests

We do not sell your personal information in the traditional sense of directly exchanging it for money. However, depending on your location, certain sharing for advertising purposes may be considered a “sale” or “sharing” under applicable privacy laws.

5. Shopify and Third-Party Services

Our store is hosted by Shopify, which helps us provide our products and services to you. Information you submit through our website may be processed by Shopify and by third-party service providers that support store functionality, payments, analytics, advertising, and fulfillment.

To learn more about how Shopify processes personal information, please review Shopify’s Privacy Policy.

Our website may also contain links to third-party websites or services. We are not responsible for the privacy or security practices of third-party websites.

6. Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to:

  • keep our website functioning properly
  • remember your preferences
  • analyze website traffic and performance
  • improve your browsing experience
  • support advertising and remarketing efforts

You may be able to manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Marketing Communications

We may send you promotional emails or other marketing communications where permitted by law. You can opt out of marketing emails at any time by clicking the unsubscribe link in the email.

Even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, transactions, or customer service requests.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • provide our services
  • fulfill transactions
  • comply with legal obligations
  • resolve disputes
  • enforce our agreements and policies

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • request access to your personal information
  • request correction of inaccurate information
  • request deletion of your personal information
  • request a copy of your personal information
  • opt out of certain advertising-related data uses, where applicable

If you would like to exercise any applicable privacy rights, please contact us using the contact details below. We may need to verify your identity before processing your request.

12. International Transfers

Your personal information may be transferred to, stored, or processed in countries outside your own. Where required by applicable law, we take appropriate steps to protect personal information involved in international transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we do, we will post the revised version on this page and update the “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or would like to exercise any privacy rights available to you, please contact us:

EterLove
Email: support@eterlove.shop
Email: info@eterlove.shop
Phone: +1 (213) 925-9799
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States